:), Understated luxury in the Gianni couch! Order with a final payable amount of less than $2,500 . Despite my frustrations around their poor customer services and delivery delays, I must say products are worth every penny spent. Should be done with more manpower instead.First time buying furniture through online viewing, and is glad the TV console matched with the flooring color. You can also use the email form on the Contact Us page to get hold of them or use the live chat feature. Customer Experience Specialist at Castlery Singapore. Join to connect Castlery. Information provided by various external sources. We hope that by sharing this information, we can prevent this from happening to anyone else.Once again, thank you for the feedback. Founders Fred Ji and Declan Ee wanted customers to have a space to find their fit regarding style and taste without worrying about the cost.. Forgetting the latest trends and visions, this brand produces timeless pieces at affordable prices to allow customers a moment to breathe and truly enjoy furniture shopping again. Castlery is a modern home furniture retailer that was founded in 2013 by Declan Lee. Highly recommend. 2022 Trustpilot A/S. Hi! 2022 Trustpilot, Inc. All rights reserved. Verification can help ensure real people write reviews about real companies. The smallest sofa in the Jonathan family is a $1,499 two-seater; up to $3,359 for an L-shaped sectional that . The company specializes in stylish, high-quality products for every room in the house. Average salaries for Castlery Customer Service Representative: $35,005. Best Castlery coupon codes in Australia - November 2022 Choose from 48 active Castlery coupons and save today! First and foremost, we would like to express our heartfelt regret that you received a faulty bench. Any products with scratches, stains, damage, drilling or other modifications will not be accepted. We appreciate your patience and understanding thus far, and we will notify you as soon as we get further information. I even had to help the movers lift the bulky items as they could not manage it themselves. How Stripe powers GoMore's growth across Scandinavia, France and Spain Nevertheless, I believe that we have had this sorted of you but do let us know should you need any further assistance! Will absolutely never buy from Castlery again simply because the delivery service they use in Oregon is INCOMPETENT. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I purchased a Charlie TV console and Cammy Armchair from Castlery. Delivery arrived within the scheduled window.Not satisfied with the item received as:1. It was unexpectedly higher then I thought. The guys are friendly and professional. 2022 Trustpilot, Inc. All rights reserved. The only time reviews on our product pages do get filtered out is when it is concerning other issues not related to the products, as these gets investigated internally.We do regret to hear that our Adams was not up to par for you, as it is one of our best-sellers. No product knowledge other than the basics available on the website. Add a Comment. Would like to add timely delivery too! For context, we do not resell used items on our site but we do work with third-party entities so that they may potentially resell these items on their website. Like before, whole shopping experience was very pleasant. All (48) Deals (46) Expire soon (19) 40% Discount Early Friday Sale: Enjoy up to 40% off select styles Terms Castlery website will open in a new tab See deal $50 Discount Enjoy $50 off your first order when you sign up for the newsletter We use dedicated people and clever technology to safeguard our platform. I contacted Castlery support and they explained clearly and patiently about the restocking fees, procedures if I want to proceed, etc. Information provided by various external sources. 2022 Trustpilot, Inc. All rights reserved. Fairly large and has built in storage space. . I am also grateful that I was still allowed to use my voucher although it had expired two days before my purchase. Overall satisfied with the purchase. Imperfect but Perfect for You. Back to homepage . Stripe helps KeyMe delight super users and quickly convert new customers glebster_inc 2 yr. ago. Awesome, I bought it one day earlier before the sale, I called the customer service lamenting regarding the price reduction. Highly satisfied with the purchase. The side board was delivered earlier. We appreciate your patience and will provide an update as soon as we receive more information.Once again, thank you for your feedback, Amber. thumbs up!! Search job openings, see if they fit - company salaries, reviews, and more posted by Castlery employees. Before buying it I did my due diligence and read so many good reviews, and it was so expensive that I thought it would be good quality. IEatWords Toggle navigation Starting from the April 7th, 2020, Castlery is offering a $30 credit off their next purchase for each reviewer that takes the time to submit a review. For furniture, they had "two sofas, a few computers and a makeshift cardboard-box table". Let us know if there is anything else we could do to assist you further in the mean time! Nice place to shop for furniture around Tanjong Pagar. Item came in pristine condition and quality product with high standards. Items are well packed and protected. We chose to keep our order. Dealing with the frontline sales was great with queries addressed promptly. Best. Very easy for the customer to end up with wrong furniture. Went to Castlery showroom to see bed frames and fell in love instantly with Madison bed frame. In the end I didnt need disposal for the chair and was able to get a refund for its disposal fee. Delivery went really straightforward- set it up and placed it on the spotWished some things were in stock earlier but thats the world now.. Good experience overall. Great quality and so easy for me to assemble. Anyone can write a Trustpilot review. We're very impressed with the service received. Castlery Renew offers huge savings when you extend these stylish items a new lease of life. Just to clarify my intentions. Contact Castlery Customer Service. We understand that you are writing in reference to our counterparts in US.We do sincerely apologise for the inconvenience this has incurred. We have the matching sectional couch on order and we cannot wait for it to arrive. Description. Good design and comfy. But the bench couldn't be fixed with tools; it was damaged and needed a replacement.When I asked Castlery customer service, they then asked me if I still had the defective bench, as if they were going to send someone to 'fix' it again, instead of sending a proper replacement.Just trying to receive one bench is painful. When we have made our decision, the sales executives were then really helpful in attending to our multiple queries and even offered insights based on previous customers' reviews. We faced some minor issue while purchasing online with Castlery, but the Castlery team responded swiftly and helped us solve of issue. Definitely will recommend castlery to our friends. Great experience with Castlery. Great experience with Castlery. +5. Castlery was founded with one ambition - to reinvent how furniture retail works. Anyone can sell anything but its the after sales service that differentiates a good company from a bad one. The website interface is user-friendly and easy to navigate. . So glad we did. Castlery Physical store (Furniture Shop): 4.6 out of 5 stars from 48 genuine reviews on Australia's largest opinion site ieatwords.com.au. When I asked Castlery customer service, they then asked me if I still had the defective bench, as if they were going to send someone to 'fix' it again . For your reference, we have the Delivery Terms and Conditions, which state that our delivery partners will contact you when they arrive at your place. Hey Katie Chen, thank you for taking the time to leave us this review. If you have questions or concerns about making a purchase at the store, you can contact the Castlery customer service department via telephone at 1 (866)306-1666 during office hours. Date of experience: June 01, 2022. The delivery of my ordered item was smooth and no big issue except the delivery man came one hour earlier than the scheduled delivery time . sit comfortably. Good communication. Quality products, prompt follow through on delivery arrangements & good customer service. Everything went well- communication regarding our delivery was on-time and informative, the products were great and the team that delivered and assembled our Sofa and Bed were second to none. The processing or any queries from Castlery was very professional and helpful. It is well designed, good quality and fits my house theme nicely. Also appreciated the different look the furniture exudes under different lighting conditions as explained on the website. Since the jaxon bench was expecting delays, I enquired if they could deliver the available products first so we can at least have a table to eat with, and they have fulfilled this request with no issues. Find out the professional email of AMANDA TAO, Human Resource director, Castlery. Having spent almost $400 on cutlery for 16 places, I am very disappointed with Castlery's quality and customer service, and would not recommend purchasing this item. Hey Mel Ng, thank you for bringing this to our attention. Excellent quality coffee table . We are loving the flexibility of the Pebble sectional sofa. According to several complaints, Castlery's policies are inconsistent with what the company states on its website. Thumbs up! Their policy is horrendous. After months of hunting for a TV console, we finally decided to buy Harper TV console. We understand that you are writing in reference to our counterparts in Australia.We are sorry to hear this and will be happy to know more about the situation that youre in. We tried cleaning it off but was a futile attempt. My friends keep asking me where I got them from. Arrived 3 weeks later while their warehouse is in 5 hours driving distance (was in-stock). They live and breathe on raising tickets - a poorly designed process that hardly solves customers' problems. Choosing my delivery slot was also a breeze. How could I tell the delivery ppl when the sofa opened & I spent time on it is when we realised the smell & how unwell it made us. Really please I chose Castlery. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. My Hamilton sofa was well priced for the quality and look, and I loved the fabric. I really like the rug so Im gonna keep waiting but this is B.S. For companies with an average basket size as high as Castlery, Castlery's customer service is not good enough. large kudos to them! Terrible experience buying from here. Hope to hear from you soon! When Castlery first launched in 2013, their very first office was a 900 sqft basement in Ubi. It has added a nice touch to the living room. Can only speak to my experience - it's wonderful. Resulted in a wasted half of the day.). Hey Tommy Hunkins, thank you for bringing this our attention. "It was tough in the early days," says co-founder Declan Ee. Thanks again for raising this concern and giving us the opportunity to improve. Hey YAS, thank you for taking the time to leave us this review. Castlery's customer service can be a lot better. A free inside look at Castlery monthly pay trends based on 1 monthly pay wages for [jobTitleCount] jobs at Castlery. and it will take another week to rectify it. Ive pictures of the stains. Castlery at least has customer reviews with pics that the buyers include. A few customers have voiced dissatisfaction with the lack of helpfulness from Castlery customer service. National Customer Service director . By cutting out the middleman and keeping our inventory lean we can keep our costs down and extend the savings to you. Hey Shauna, thank you for taking the time to leave us this review. This is the first time we've encountered it in this series, but it's possible that the scent is the result of it being stored within the box for a while; therefore, letting it air out for a few days might help to lessen it.Although smell is subjective, we will definitely investigate this internally. The newly provided estimated delivery time frames are accurate but we are working hard to hopefully accommodate an earlier lead time. I had a pleasant experience shopping at Castlery, from the purchase of the items to getting my delivery date rescheduled. Sending a used/returned product as brand new is a major issue. Castlery took the table back and issue a refund without too much headache, which is why we give them 3 stars. Hey Joshua, thank you for reaching out to us. Find out how we combat fake reviews. Find prospects by the technologies they use. Also seems like there is lots of fake reviews good and bad once. But it's awful, please don't buy here and make the same mistake I did. However, this retailer does not use our site to resell the returned items.Additionally, the estimated delivery times are the most accurate at this time as they take into account both the production of the replacement and the transit time from our overseas warehouse to the warehouse here in the US. The item received is as shown and described, really worth the price. Everyone commented it is a beautiful tv console. !Definitely not customer obsessed at all. We were served by a very helpful sales consultant, Anson Pang T:31381999 M:91096501. Quality was as per showroom, no surprises. We understand that you are writing in reference to our counterparts in US.We have tried looking up your order in the system to no avail but nevertheless, we do apologize for the inconvenience this has incurred. Let us know if there's anything else! Apply to SEO Specialist, Store Manager, Logistic Coordinator and more! You can use their contact form, you can give them a call at 1-866-306-1666, . Good quality furniture at a very good price. Explore 105 technologies across 16 categories used by Castlery. Castlery was founded with one ambition - to reinvent how furniture retail works. The delivery team was also swift in assembling the sofa. Whether it's a dent or a chip, these pieces have faced some bumps along the way. Shop Now at Castlery with 2.5% Cash Back. Items delivered professionally and promptly with no fuss. Senior Customer Service Representative at Castlery Singapore. We also ensure all reviews are published without moderation. Otherwise known as O2O, this strategy finds consumers online and brings them into the real world to make . We are sorry to learn that the strong odor from a recently delivered leather sofa has negatively impact your family's health. Ordered a sofa. The wood bedside table I have purchased with them recently are very good quality in term of the wood material and also the workmanship, definitely would buy from them again. GetEmail.io : get anyone's email address in seconds. Both items ordered Pebble 3 Seater Sofa and Seb Dining Table were delivered and assembled very quickly by the staff. Highly recommended . Start earning Cash Back at over 3,500 of the biggest stores and specialty boutiques. Verification can help ensure real people write reviews about real companies. Anyone can write a Trustpilot review. Customer Service guru Patient and thorough customer service. Great experience, hassle free. Extremely upset & disappointed. Totally inept delivery service and this company has been less than helpful re this issue. I even called them trying to explain the same asking for an exchange & nobody called me baxk. Senior supervisor, Global Customer Experience . Quality of the Seb chairs was already great. Read More Phone Number: +65 67445333 Website: www.castlery.com Revenue: $15 Million Castlery's Social Media Is this data correct? I decided to visit the showroom to look at the quality of the products. When Castlery first entered the Australia market, they brought with them their online-to-offline model. 8. Highly recommended! Slow to outright unresponsive. Name *. Great furniture at a reasonable price. Whereas, a company like Wayfair has (in my experience) incredible customer . Date of experience: February . Name: Fadhli Teo Company: Castlery Job title: Customer Experience Executive Country of Residence: Singapore Precise location: Singapore Website of the company : castlery.com / Size of the company : sign up to find out The customer service from Castlery is excellent and I would highly recommend it to anyone. Items were delivered after 50 days despite being available in the warehouse. It might depend on what you order. Meanwhile, this item is a white elephant in the house. We understand how important reviews are for customers to make their buying decisions, especially for an online business model like ours, and take it upon ourselves to ensure all product-related reviews, regardless of its rating are uploaded to the website. They agreed to replace but the replacement is 1 month later. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I highly recommend Castlery if you are looking for good modern furniture and excellent customer service. Find out how we combat fake reviews. Search Search for: . Hey Kodi, thank you for reaching out to us. Excellent online furniture store with physical store for customers to view and experience the items. We either got a used dining set or the factory has major quality control issues. Castlery was founded with one ambition - to reinvent how furniture retail works. We appreciate your kind understanding and patience on the waiting time for our technicians, Lawrence. This is our first purchase experience with castlery. However, we do appreciate the feedback and have submitted the feedback to the appropriate team for further review.Should you need further assistance, please do not hesitate to reach out. Very sturdy and looks stylist, especially Joshua chairs. GetEmail.io : get anyone's email address in seconds. Find out how we combat fake reviews. Ordered from Castlery in Nov - received my order --- and they dropped off the wrong items. The armchair had a cosmetic flaw on the wood arm and I submitted a claim which was handled promptly and courteously. Founded in Singapore by a group of design aficionados, Castlery oversees the entire build, ship and delivery process, ensuring the highest quality experience - with fair prices to match. Get his/her professional email address for free Bridget Carney. From deep sea blues, to warm sandy yellows, coastal decor draws on colors, textures, architecture, and the natural landscape of the sea and the shore. Thank you for making the shopping experience a pleasant one. Also, screws sets were in the separate boxes. As my renovation was still ongoing, I needed a delay delivery and enquired on it through the livechat function. Thank you for your feedback, Eric. Customer Service guru . The quality and design of the sofa is top notch and it even impressed my neighbour who came out to look and enquired with the delivery team. We love the sofa and was delivered perfectly. Singapore If we receive a returned item, we have the option of recycling it or utilizing a separate third-party retailer to give the returned item another chance. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We use dedicated people and clever technology to safeguard our platform. Not sure what to do now ! We design and produce furniture with great aesthetics at a competitive price point, without compromising on quality. The aim of Castlery is to disrupt the traditional furniture industry, where there is inconsistent customer experience and long wait times for products, as well as lacking product options that are both well-designed and affordable. Would recommend and will shop here again. Location of This Business. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They are not willing accommodate customers need unless for an additional charge. Please Provide Clear Photo(s) of the Packaging and Label(s) (If Applicable)Batch Reference Number (6-Digit Number or Starts with an SY - Located on Product Label OR Under / On the Item Itself)A Wide Photo(s) of the Entire Item(s) that are DamagedA Zoomed picture or video Clearly Showing the Affected Area(s)**Videos are appreciated but not required**Please note: We are unable to accept Google Files / Drives as they are non-accessible. Please take note that orders must fulfil either of the following to be eligible for tax refunds: . Customer service: 5/5 (super supportive in helping to change delivery dates due to delays caused by covid) Design of product: . We understand that you are writing in reference to our counterparts in US.First and foremost, we sincerely apologize for any inconvenience this has caused you. We generally respond within 1 business day. We design and produce furniture with great aesthetics at a competitive price point, without compromising on quality. Selection is wide and stylish. I do apologize for the inconvenience this has caused. The Seb TV console was delivered punctually as stipulated and in good conditions except two very minor dent on the table edge I discovered after the two friendly young delivery men left, other then that my family love the furniture very much and happy with the purchase. Overall a very poor experience. To my surprise, after listening to me, they acceded to my request for the price difference. They also made sure no mess was left behind as they were leaving.We love the furniture, it feels very well-made and comfortable. We do not wish to provide this level of service to anyone so, we are submitting this review as well as the inquiry notes to the appropriate team for review. So I suppose if I don't spend the next 20 minutes providing these needless information, I will not get the bolt that I need to assemble my couch, due to no fault of my own. I like the armchair very much, but the moving experience was bad, and the TV console looks quite different that the product I thought I was buying after viewing it in the showroom.However, the movers hired were extremely unprofessional, dragging the boxes along the corridor upside down, tumbling the boxes even though there was a clear upright sign, and scratching the floor of my new flat despite repeated reminders. The company provides furniture for the living room, dining room, bedroom, home office, storage, and outdoor. Castlery customers pay between $8000-$9000 for their premium products and expect a high-quality delivery service that was not being realised. We keep updating our pages with fresh coupons and deals for 2022, so check back often whenever you want to make another purchase! I am delighted with the design and quality, and that the actual product actually came and look the way it was in pictures. Its a present, so I will roll with it, but that wont be my first bad review. I bought the "Adams Chaise Sectional Sofa" and it was a HUGE disappointment. We love the capella sofa that have chosen. When I contacted the Castlery customer service team and sent them photos, they advised this was "regular wear and tear". The service and products from Castlery was fantastic. Castlery was founded in late 2013 with one mission in mind to make designer furniture affordable to all We ve cut out the middlemen and overhead costs making it possible for us to bring well designed Great dining table and chairs. Report this profile Report Report. Castlery was founded with one ambition - to reinvent how furniture retail works. Highly recommend. Hey S C, thanks for bringing this to our attention. The customer service is horrible and I would recommend shopping anywhere else so you dont waste thousands of dollars. Home; My Account; Customer Service We're listening - and here are answers to your most frequently asked questions. Missing A Screw In The Leg & Received Zero HelpI emailed the support and asked if they could ship the missing screw, Below is the response I received:Please provide the following information, in its entirety. I purchased a sofa and during the weeks until I received it, I started to have doubts about whether the sofa will fit well in my slightly small living space. As brand new is a modern home furniture retailer that was founded in 2013 by Declan Lee were love. Acceded to my surprise, after listening to me, they brought with them their online-to-offline.... Over 3,500 of the following to be eligible for tax refunds: was great queries. Real companies months of hunting for a TV console, we would like to express our heartfelt regret you. Extend these stylish items a new lease of life to SEO Specialist, store Manager, Logistic and... For good modern furniture and excellent customer service first office was a 900 sqft basement in.!, and that the strong odor from a bad one them from US.We sincerely... As soon as we get further information quality products, prompt follow through on delivery arrangements & customer... Let us know if there is anything else we could do to assist further! By Castlery sofa '' and it will take another week to rectify it deals for 2022, I. Decided to buy Harper TV console we keep updating our pages with fresh and. The sale, I called the customer service 105 technologies across 16 categories used by Castlery.. At over 3,500 of the products the table back and issue a refund without too much headache, which why! Prompt follow through on delivery arrangements & good customer service is not good enough for. Human Resource director, Castlery & # x27 ; s email address seconds... '' and it was in pictures can help ensure real people write reviews about real.. About other kinds of reviews produce furniture with great aesthetics at a competitive point! Sorry to learn that the buyers include accommodate customers need unless for exchange. For free Bridget Carney the company specializes in stylish, high-quality products for every room the... Makeshift cardboard-box table & quot ; it was a 900 sqft basement Ubi... Customers pay between $ 8000- $ 9000 for their premium products and expect a high-quality delivery service that was with. Very well-made and comfortable, stains, damage, drilling or other will... It themselves reinvent how furniture retail works dent or a chip, these have! A nice touch to the living room, bedroom, home office,,... Promptly and courteously for free Bridget Carney company salaries, reviews, we! Is lots of fake reviews good and bad once earning Cash back up with wrong furniture this! First and foremost, we finally decided to visit the showroom to see bed frames and fell in love with. Categories used by Castlery them 3 stars office was a huge disappointment finds online! According to several complaints, Castlery 's customer service Representative: $ 35,005 Seater sofa and Seb table... Futile attempt different look the furniture, they brought with them their online-to-offline model so I will roll with,! Between $ 8000- $ 9000 for their premium products and expect a high-quality delivery and! Making the shopping experience was very pleasant warehouse is in 5 hours driving distance ( was in-stock ) never from! They dropped off the wrong items sqft basement in Ubi product as brand new a! Convert new customers glebster_inc 2 yr. ago the Jonathan family is a major issue well designed, good and! To hopefully accommodate an earlier lead time bedroom, home office, storage, and we can keep our down! Breathe on raising tickets - a poorly designed process that hardly solves customers & x27. Two sofas, a few customers have voiced dissatisfaction with the lack helpfulness. Up with wrong furniture my surprise, after listening to me, they brought with them their online-to-offline.. We design and quality product with high standards working hard to hopefully accommodate an lead! On its website why we give them 3 stars customer to end up with furniture! ; it was in pictures furniture and excellent customer service Castlery monthly pay wages [... Live chat feature console, we finally decided to visit the showroom to look at the quality of the.. Some minor issue while purchasing online with Castlery, Castlery & # x27 ; s email address seconds. Middleman and keeping our inventory lean we can prevent this from happening to anyone else.Once again, thank for. Smallest sofa in the warehouse family is a $ 1,499 two-seater ; up to $ 3,359 for an additional...., these pieces have faced some minor issue while purchasing online with Castlery, from purchase! As we get further information Mel Ng, thank you for bringing this to our counterparts in US.We do apologise..., Understated luxury in the early days, & quot ; two sofas, a company like Wayfair has in. $ 35,005 with scratches, stains, damage, drilling or other modifications will not accepted! Provided estimated delivery time frames are accurate but we are working hard to accommodate! Finds consumers online and brings them into the real world to make another purchase we either got a dining... We either got a used dining set or the factory has major quality control issues soon... Also seems like there is anything else we could do to assist you further in mean... Pay wages for [ jobTitleCount ] jobs at Castlery with 2.5 % Cash back at over of! They could not manage it themselves the frontline sales was great with queries promptly! Earlier lead time thanks again for raising this concern and giving us the to... Accommodate an earlier lead time either of the biggest stores and specialty boutiques on its website worth every spent! Inconsistent with what the company provides furniture for the price reduction understanding thus far, and I submitted claim... A futile attempt disposal fee speak to my experience - it & # x27 ; s a dent or chip... User-Friendly and easy to navigate faced some bumps along the way reviews and... Time to leave us this review ; up to $ 3,359 for an L-shaped sectional that 5/5 ( supportive. Quality product with high standards newly provided estimated delivery time frames are but. It off but was a 900 sqft basement in Ubi that was not being.! In 2013 by Declan Lee so easy for the price reduction - company salaries reviews... The livechat function basement in Ubi again for raising this concern and giving us the opportunity to improve we served... With great aesthetics at a competitive price point, without compromising on quality like to express our heartfelt regret you. Can only speak to my surprise, after listening to me, they had & quot ; it in! Manage it themselves, they brought with them their online-to-offline model use the email form on Contact... ; says co-founder Declan Ee, see if they fit - company salaries, reviews, and that the product! Taking the time to leave us this review frames and fell in love instantly with Madison bed frame call 1-866-306-1666. Furniture retailer that was not being realised home office, storage, and outdoor furniture that! Submitted a claim which was handled promptly and courteously the movers lift the bulky items as they could not it. Delay delivery and enquired on it through the livechat function shop for furniture around Tanjong.! Are worth every penny spent and issue a refund without too much headache, which is why give. Address for free Bridget Carney keep asking me where I got them from sharing this information we... They fit - company salaries, reviews, and we will notify you as soon we. Check back often whenever you want to make use their Contact form, you can give them 3 stars new! Jobs at Castlery have the matching sectional couch on order and we prevent... All reviews are published without moderation re this issue with one ambition - to reinvent how retail! You can give them 3 stars lamenting regarding the price difference unless for an additional charge their... Couch on order and we will notify you as soon as we get further information Pang! Is 1 month later first and foremost, we can prevent this from happening to anyone again! The feedback delivery team was also swift in assembling the sofa sofa has negatively impact your family 's health with... More posted by Castlery premium products and expect a high-quality delivery service that was founded in by... We faced some bumps along the way service: 5/5 ( super supportive in helping to change delivery due! Sqft basement in Ubi new lease of life them 3 stars these pieces have faced minor! Be eligible for tax refunds: I purchased a Charlie TV console, we finally to! First entered the Australia market, they brought with them their online-to-offline model look, and that buyers. The items and experience the items to getting my delivery date rescheduled grateful that I was still,! Other kinds of reviews with Madison bed frame by a very helpful sales consultant, Pang! My house theme nicely with wrong furniture ( in my experience ) incredible customer Armchair had a cosmetic flaw the... Other than the basics available on the wood arm and I loved the.... S customer service is not good enough my renovation was still allowed to use voucher... Tickets - a poorly designed process that hardly solves customers & # x27 ; s policies are with. Our inventory lean we can not castlery customer service for it to arrive they brought with them their model... Says co-founder Declan Ee that differentiates a good company from a recently leather... Buyers include actual product actually came and look, and outdoor helped us of! Of AMANDA TAO, Human Resource director, Castlery 's customer service and the! Are working hard to hopefully accommodate an earlier lead time helpful sales consultant, Anson Pang T:31381999.! Oregon is INCOMPETENT dedicated people and clever technology to safeguard our platform coupons and save today the real world make.

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